DO NOT HESITATE TO CONTACT US FOR ANY QUESTIONS OR CONCERNS (506-855-8782). WE LOOK FORWARD TO HAVING YOU AS OUR GUEST!
Reservations requiredReservations are required to access our facilities and must be done online through our website.
The credit card provided at the time of your booking will not be charged unless Usva is obligated to apply its cancellation policy. You should therefore plan to bring your own payment method on the day of your visit to cover incurred costs.
Being mindful of quiet and silent spacesIn order to ensure an exceptionally relaxing experience, we kindly ask all guests to respect our silence policy in certain zones and whispering while in all other areas on the premises.
Please note that Thursdays are traditionally our social day, at which time guests are free to converse at a reasonable volume. However, maintaining silence is required in specific zones, even on Thursdays (ex: saunas, indoor relaxation area, gazebo). All other days are considered quiet days, wherein we ask guests to remain silent or whisper, depending on the location.
Thank you in advance for your understanding and your cooperation to ensure a harmonious and pleasant atmosphere for all guests.
Medical recommendationsThe thermal experience is not recommended during pregnancy.
You are strongly advised to consult with your healthcare professional before booking any of our services if you suffer from specific health conditions such as heart/circulation problems, hypertension/hypotension, cancer, diabetes or respiratory problems.
If you suffer from a contagious disease or have an active skin disease, we ask that you do not visit our facilities.
AccessibilityDue to the topography of the land, we had to build stairs leading to the spa facilities. If you have reduced mobility and still wish to take advantage of our facilities, we invite you to contact us in advance (506-855-8782) as each situation is unique, and we will be happy to take measures to ensure a safe and enjoyable visit for you.
Disclaimer of liabilityAs the weather conditions are beyond our control, no financial compensation will be offered if we must temporarily close pools, saunas or other facilities. Note that these decisions are made for your own safety.
Usva is not responsible for lost gift cards. If you have a gift card, please present it when you check in at our reception desk.
Cancellation policyYour appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the schedule that could have been filled by another guest. This is why we ask for 24 hours notice for any cancellation or modification of your appointment. Guests who notify less than 24 hours in advance, or who miss their appointment, will be charged a fee equivalent to the total amount of the service booked and/or 50% of the price of the thermal experience. Everything will be charged to the credit card used when making the reservation.
Guests who have booked a treatment (massage, facial, pressotherapy, etc.) and who arrive late will only be seen for the remainder of the duration of their appointment and will be charged the full amount of their treatment.
***In the event of non-compliance with our code of conduct, Usva reserves the right to ask guests to leave the premises, without compensation. This may lead, in some cases, to a ban on future access to the site.***