Reservations required

Reservations are required to access our facilities and must be done online through our website.

The credit card provided at the time of your booking will not be charged unless Usva is obligated to apply its cancellation policy. You should therefore plan to bring your own payment method on the day of your visit to cover incurred costs.

Being mindful of quiet and silent spaces

In order to ensure an exceptionally relaxing experience, we kindly ask all guests to respect our silence policy in certain zones and whispering while in all other areas on the premises.

Please note that Thursdays are traditionally our social day, at which time guests are free to converse at a reasonable volume. However, maintaining silence is required in specific zones, even on Thursdays (ex: saunas, indoor relaxation area, gazebo). All other days are considered quiet days, wherein we ask guests to remain silent or whisper, depending on the location.

Thank you in advance for your understanding and your cooperation to ensure a harmonious and pleasant atmosphere for all guests.

Medical recommendations

The thermal experience is not recommended during pregnancy.

You are strongly advised to consult with your healthcare professional before booking any of our services if you suffer from specific health conditions such as heart/circulation problems, hypertension/hypotension, cancer, diabetes or respiratory problems.

If you suffer from a contagious disease or have an active skin disease, we ask that you do not visit our facilities.


Due to the topography of the land, we had to build stairs leading to the spa facilities. If you have reduced mobility and still wish to take advantage of our facilities, we invite you to contact us in advance (506-855-8782) as each situation is unique, and we will be happy to take measures to ensure a safe and enjoyable visit for you.

Disclaimer of liability

As the weather conditions are beyond our control, no financial compensation will be offered if we must temporarily close pools, saunas or other facilities. Note that these decisions are made for your own safety.

When entering one of our saunas, please stay away from heat sources (rocks, sauna heaters and steam outlets) to avoid burns. In addition, water vapor in the steam sauna settles on the floor and on the benches, so it is important to move carefully to avoid slipping and falling.

Usva is not responsible for any lost, forgotten, damaged, or stolen personal items on our site (including the parking lot).

Usva is not responsible for lost gift cards. If you have a gift card, please present it when you check in at our reception desk.

Cancellation policy

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the schedule that could have been filled by another guest. This is why we ask for 24 hours notice for any cancellation or modification of your appointment. Guests who notify less than 24 hours in advance, or who miss their appointment, will be charged a fee equivalent to the total amount of the service booked and/or 50% of the price of the thermal experience. Everything will be charged to the credit card used when making the reservation.

Guests who have booked a treatment (massage, facial, pressotherapy, etc.) and who arrive late will only be seen for the remainder of the duration of their appointment and will be charged the full amount of their treatment.

***In the event of non-compliance with our code of conduct, Usva reserves the right to ask guests to leave the premises, without compensation. This may lead, in some cases, to a ban on future access to the site.***

Usva code of conduct

Reservations are mandatory
Age 16 and over (8 and up on family days)
Wearing a swimsuit is mandatory
Sandals are mandatory when walking around our facility
Photos and videos are not permitted
Respect the silent and whispering zones
Smoking, vaping or being under the influence of drugs or alcohol is prohibited
Cellphone use is not allowed
No outside food or drink are permitted on site
By leaving the site, even temporarily, your visit will be concluded

What should you bring

To enjoy your visit to the fullest, Usva provides towels, a locker with digital codes, shower gel and shampoo, as well as dryers and flat irons. All you have to do is bring your swimsuit, your sandals, which are mandatory on site, your reusable water bottle, your sunglasses, a toque in winter, a blanket and a good book. It is also possible to rent a bathrobe upon arrival.

Bottle of water (glass is prohibited)