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FAQ

Thermal Experience

Should I reserve?

A reservation is required to access the thermal experience.

What is the thermal experience?

The thermal experience consists of alternating hot, cold and rest to eliminate toxins, stimulate blood circulation and increase the heart rate to feel a sense of well-being.

It is recommended to repeat this cycle 3 to 4 times for an optimal thermal experience.

What are the facilities on the site?

  • 1 dry sauna
  • 1 steam sauna
  • 1 outdoor hot pool
  • 1 outdoor cold pool
  • Indoor and outdoor relaxation areas
  • A cafe
  • A terrace with panoramic views of the Moncton area
  • 6 treatment rooms

Since your facilities are outside, what happens in rain or poor weather?

The thermal experience takes place year-round, rain or shine. However, in case of a storm, the baths may be closed temporarily.

What should I bring?

We provide 2 towels per guest as well as a locker. You must bring your bathing suit and beach sandals. You can also bring your bathrobe or rent one at the reception desk. We recommend bringing a reusable water bottle (no glass container); water fountains are available on the site.

We also suggest to bring a book, sunglasses, and sunscreen in the summer. In winter, also bring a tuque.

COVID -19 update : Please bring a mask or face covering

Is there a minimum age to enjoy your services?

The site is reserved for people aged 16 and over, with the exception of family days where we welcome children from the age of 5.

Can pregnant women come to the spa?

Yes, we offer some treatments that are safe for pregnant women, such as facials, future mom massages and yoga sessions. However, the thermal experience is not recommended during the entire pregnancy.

Health recomendations

  • It is important to stay hydrated throughout your experience. Water fountains are available near the locker rooms and in the sauna building to fill your reusable bottles.
  • It is important to listen to your body and respect your limits.
  • Thermotherapy is not recommended for pregnant women.
  • It is strongly recommended that you consult your health-care professional before visiting if you suffer from any particular health conditions such as heart problems, high blood pressure / hypotension, diabetes or breathing problems.

Our Services

  • Do I have to book a treatment in advance?

    It is mandatory to book for all treatments with a credit card number (MasterCard or Visa). You can book online or at our location.

  • Is the thermal experience included with the purchase of a treatment?

    At Usva, we offer you the choice to come for a treatment only, or for a package that includes the thermal experience. Visit our rates sections to find out more!

  • Is there a minimum age to enjoy your services?

    Yes, all our treatments are for guests at least 16 years old.

  • What is your cancellation policy?

    No cancellations or changes less than 24 hours before the appointment. If you need to cancel or make changes within 24 hours of your appointment, the total amount per reserved service will be charged to your credit card. All payments made upon reservation will be deposited in full and no refunds will be made possible when cancellations or changes are made in less than 24 hours prior to said service.

  • Do you issue receipts for insurance?

    At Usva, we offer both clinical and non-clinical treatments. When booking for a massage, if you are wish to get an insurance receipt, choose a therapeutic massage performed by one of our registered massage therapists. If you are looking for a relaxation massage performed by an aesthetician, no receipt will be provided.

    Nonetheless, no insurance receipt will be provided if payment of massage is made with a gift certificate.

  • Is it necessary to fully undress to receive a massage?

    All our service providers work professionally, with the utmost respect for each individual. Be assured that you will be covered at all times by a sheet to respect your privacy. Only the area to be massaged is uncovered. It is best to receive a massage when no clothes are worn, but we respect the choice of our customers who prefer to keep their underwear.

Gift Certificates

  • The expiration date of my gift certificate is approaching or is already passed, is it still good?

    Usva Spa Nordik honors valid gift certificates, regardless of the expiry date. However, after one year from the date of purchase, it is only valid for its monetary value.

    Note that if you have a promotional gift certificate, it will expire* after 1 year. 

    *an extra 3 months will be added to all promotional gift certificates that were valid during our temporary closure due to the pandemic).

  • I lost my gift certificate is it possible to find it?

    If client's information was not complete at time of purchase, we might not be able to find it. But rest assured, we will do all we can to find it. Write to us at info@usva.ca. Allow 7 to 10 business days to receive an answer.

Other

  • What are your opening hours?

    Monday – closed
    Tuesday – 10am to 5pm
    Wednesday – 10am to 5pm
    Thursday – 10am to 9pm
    Friday – 10am to 9pm
    Saturday – 10am to 5pm
    Sunday – Pop Up Events (availability pending)

    Statutory Holidays: Saturday schedule

  • Can we eat on site?

    Please note that no food can be brought to the site. Our Usva Cafe is available for the purchase of food and refreshments.

  • Do you offer accommodations?

    No, but you can visit our “Partnership - hotels” section for a list of hotels in the surroundings.